Terms

Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

TERMS OF AGREEMENT

By submitting your ad, you agree to the following Terms of Agreement:

I agree that the Publisher – Daneshmand Magazine Ltd. – reserves the right to revise, edit, classify, reject or reschedule any advertisement. It is agreed by any advertiser that the liability of in the event of failure to publish an advertisement shall be limited to the amount paid by advertisers for that portion of advertising space, and that there shall be no liability in any event beyond the amount paid for such advertisement. It is agreed that once the advertisement has been published, no refunds or credit will be extended for cancellation before the expiration of the advertisement under any circumstances. No typographical mistake by the advertiser will be considered for adjustment and no credit is made for errors that do not materially affect the value of advertisement.

PLACING AN AD

It is as simple as 3 easy steps to place your ad. Simply:
  1. Pick an advertising spot and Package that works best for you… Click here
  2. Email Your Ad Content to Us
  3. Review & Pay

METHODS OF PAYMENT

We accept Visa, MasterCard and American Express through our self-serve portal, by cheques or by e-transfer. Credit Cards

CANCELLATIONS / REFUNDS / RETURN POLICY

If you have decided to cancel your print ad or digital service for any reason, please inform us via email at least two days before the ad is printed or the service is started. In this case, we will be able to issue a full refund, credit or exchange. Please keep in mind that it will take 1-2 billing cycles for the refund to appear the on your credit card statement.

EXCEPTIONS

If we receive your cancellation request after the above deadline, we will not be able to accept a cancellation or adjustment for that order.

DELIVERY

The magazine is published every Friday morning, and is available free for pickup at local stores and libraries in Vancouver BC. If you would like to inquire about the locations, please contact us for more information. If you have placed an order for print advertisements with us, we can also arrange to mail copies of the magazine to your address if need be.

QUESTIONS

If you have any questions concerning our return policy, please contact us.

SUPPORT / CUSTOMER SERVICE:

Our Hours of Operation is Monday-Friday from 9 am to 5 pm. Our sales and technical support team will be more than happy to assist you. Tel: 604.770.3570 & 604.448.2272 Email: info@daneshmand.ca
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